Last updated: 28 September 2026
This Refund Policy explains when fees paid to CliniXen Institute LLP ("CliniXen", "we", "us") for our online PG diploma programs can be refunded. By enrolling in a program, you agree to this policy.
1. Refund eligibility
- A refund can be requested within 7 days of fee payment, provided the batch has not started and you have not been given access to the learning platform (LMS), live classes or course material.
- Eligible refunds are processed after deducting applicable payment-gateway and administrative charges.
- Registration or seat-booking amounts, where charged separately, are non-refundable.
2. When a refund is not possible
- After the batch has started, or after LMS access, recorded sessions or study material have been provided.
- If the student discontinues the program midway, misses classes, or does not complete assessments.
- If the student is removed from the program for misconduct or violation of institute rules.
- For fees paid under discounts, scholarships or special offers, unless stated otherwise in writing.
3. Cancellation by CliniXen
If CliniXen cancels a batch or program before it starts, you may choose a full refund of the fees paid or a transfer to the next available batch at no extra cost.
4. Batch transfer
Instead of a refund, you may request a one-time transfer to a later batch of the same program, subject to seat availability and approval.
5. How to request a refund
Send a written request on WhatsApp or through our contact page with your full name, registered phone number, program name, payment date and payment reference. Our team will confirm eligibility within 3 working days.
6. Refund timeline
Approved refunds are credited to the original mode of payment within 7–10 working days. Timelines of banks and payment gateways may vary.
7. Contact
For any questions about this policy, contact us:
- Phone / WhatsApp: +91 91089 56193
- Office: AKR Tech Park, Singasandra, Bangalore South, Karnataka
- Online: Contact page